tarbender2 t1_j26ngjy wrote on December 30, 2022 at 1:06 AM

UPS (and every ship co) have a ton of internal sorters. No they don’t know who touches every package - impossible. This stuff happens often and sometimes they are caught internally and handed over to police. Some hubs even search after shifts. With the employment crisis this type of thing will increase. Id avoid shipping an iphone during the holidays….

i__jump OP t1_j26nt4d wrote on December 30, 2022 at 1:09 AM

I didn’t want to and was sketched out by it, to me it doesn’t seem rational, but they didn’t have any in stock and I didn’t have a choice. I wouldn’t get a trade in if I had gone to the apple store and bought one. They did mention as I was ordering one that they saw lots of theft but I didn’t think it would be from the couriers themselves, or that it would happen to me.

I have learned and will definitely not be ordering an iPhone ever again, especially not over the holidays. Sadly I was unable to choose when my X Max kicked the bucket 🥲

Either way, I’m getting refunded for it but the whole situation has been a mess and ridiculous.

gadgetluva t1_j28ynq6 wrote on December 30, 2022 at 2:44 PM

> Either way, I’m getting refunded for it but the whole situation has been a mess and ridiculous.

You got your refund quickly and you got a new phone before your trip (albeit not in the exact configuration you wanted). I’d say that’s about as good as it gets in these types of situations. Verizon handled it well, you didn’t seem to have to argue with them about it, and you were made whole.