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NoSoulRequired OP t1_j1dytmq wrote

Reply to comment by B7ues in Battery replacement nightmare by NoSoulRequired

I wasn’t aware. I take care of my phones and never had to worry about replacing anything until this whole battery situation. Like I said in the post if I would’ve known that’s how they would’ve returned it I would’ve never got them to “fix” it. Lesson learned.

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nitroben2 t1_j1eicqa wrote

Yep, unfortunately they probably foods know this less than perfect replacement would be the result, but they aren't going to tell you that exactly because of what you said here. If you knew they would use 3rd party parts without full feature compatibility instead of genuine apple parts you would have taken the extra time to go through apple certified repairs, and you definitely would not have paid more for these 3rd party parts. Unfortunately you don't know what you don't know until you learn about it.

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NoSoulRequired OP t1_j1esss1 wrote

Correct. I honestly had no idea, last I replaced a battery was when I had like the 7 or 8 plus many years ago and this unknown part mess didn’t exist then, I mean if I had more time I would’ve ordered and replaced the battery myself for half the price and gotten the same results but with the addition I personally would’ve been able to remove bcm chip off of old battery & fix it to the new at the very least. I mean honestly kinda glad it was only just a iPhone 11 and not one of our 13pm cause I’ll never take any phone I ever need fixed or even recommend their business to anyone ever again.. will gladly mail my phone in before I ever choose to do a 3rd party shop ever again. Was honestly just hoping someone here could tell me some sort of recourse I could take on the situation because I feel what they have done is wrong. I’m sure it would just be a civil suit against them, but mainly, I’m wanting to prevent them from being able to do this to future unknowledgeable potential customers! I’m pretty sure they are supposed to give some kind of disclaimer explaining if not signing something to make sure this isn’t an issue. If this was your daughters phone & she was complaining about it anyone would be just as upset as I am about it, because now it’s looking like I’m going to have to buy her a new iPhone being I can’t ever get it fixed correctly now. I’ve called the Apple Store and asked, he asked for the serial number or something then proceeded to tell me that they cannot service the battery on it and fix it now although the phone is flawless otherwise.

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