strongr_togethr t1_iydz5p5 wrote on November 30, 2022 at 6:14 PM

Have him reset his password via email or something. Then he has to go into his account on the computer, turn off find my, and remove that device from his list of devices. Call apple support if u need help

SupaZT OP t1_iye0dtv wrote on November 30, 2022 at 6:22 PM

yeah I've tried getting his info. I got his email open. I removed his device from icloud.com/find which removed this page: https://i.imgur.com/6dJG9fO.png

but he's getting the page still in the post in the OP.

I've changed his pw recently. I know his apple ID / Password... I just can't update his security questions to log in

SupaZT OP t1_iye0z3w wrote on November 30, 2022 at 6:25 PM

Interesting so I just signed in but it says he's not currently signed into any of his devices now

SupaZT OP t1_iye2ytl wrote on November 30, 2022 at 6:38 PM

What's worse is to 'reset your security questions', you have to answer one of your current security questions... so dumb?

oh thank god found their "support chat" which is NOT easy to find.

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362