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aspenextreme03 t1_iyb99lf wrote

So you bought apple care after breaking your phone??

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being_igor t1_iyb9amw wrote

Use Maps and guide yourself to the nearest Apple Store.

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Rikk001 t1_iyb9h6v wrote

Did you have a case on it? If you don’t have an Apple Store near you, you have to mail it in. Download the “Support” app and chat with them. If you do have one, make a Genius Bar appointment

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Coeruleus_ t1_iybae72 wrote

Lol the exact same thing just happened to me on Friday. I dropped it and back glass shattered just like that.

I had apple care +. I went onto Apple support app and picked my problem. They gave me the option of going to Apple Store for glass replacement for $29 or getting a whole new phone for $99. I picked new phone. They immediately shipped it and I got the new replacement on Monday morning.

I can’t recommend paying for Apple Care enough. It’s so damn good

I went with replacement option for more money because the last time I broke my screen and took it to Apple store , it took over 2 hours to replace and I didn’t like the job they did. You could tell it was replaced and wasn’t very water tight ( I could see bubbles sometimes if screen got wet). I’d rather just have the new phone

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almostnobody_9 t1_iybajp0 wrote

You make an appointment at the local store, go there and they assess your device to see what they need to replace and make sure your software and hardware is genuine, if everything is good there you leave it with them and they give you a ticket with a return time. You pay the fee and take your repaired device. Usually only takes an hour or so. Same day service anyway.

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WordPeas t1_iybajt8 wrote

Replying to [deleted] (#789,362)

That isn’t fair to the people who buy apple care+ legitimately before they have damage.

You are causing the price to go up for everyone because you are buying insurance as a discount to buy after-the-fact. You are supposed to buy it before anything is wrong, and only use the Apple Care if something happens after that point.

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Potter3117 t1_iybakxq wrote

Since you purchased Apple care before the phone was broken, you can install the Apple support app and it will walk you through placing a claim and cost of repairs.

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Coeruleus_ t1_iybc4a7 wrote

Replying to P3nguLGOG (#790,073)

Ha no…. They put a hold on your credit card for the full price of the new phone. They give you 10 days to return the broken one. Once they get it they release the charge. If they don’t get it back they charge you for the full price of the new phone

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WordPeas t1_iybdcv3 wrote

Replying to [deleted] (#789,936)

Life is pretty fair, in this instance. Because you bought AppleCare+ pointlessly. You were hoping for an unqualified repair.

The AppleCare+ terms state that it does NOT cover:

h) To repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you purchased the Covered Equipment;

So no coverage — unless you choose to lie.

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Coeruleus_ t1_iybdlcn wrote

Replying to P3nguLGOG (#790,283)

I don’t know maybe I’m wrong. I thought they said they were going to put a hold on my card, but I’m looking at my credit card app now and I don’t see it. I only see the $99 dollar charge for using the replacement service. But I know if you don’t return it in 10 days they charge you the full price.

I don’t think what you said would work anyway. They send the replacement in a special looking box with a convenient peel away return label and tape, and all kinds of barcodes. I think you really need that box/labels for the process to work out. They also shipped it like 2 hours after I put the request in and it got here in 3 days.

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Coeruleus_ t1_iybfixj wrote

Replying to [deleted] (#791,027)

But you should really always have apple care insurance. It’s worth it and it will pay off eventually. You never know what life will bring you. Ive used it for cracked screens twice , stolen once , water damage from flipping a jet ski, and green line of death once from some random knocking it off a table.

1

[deleted] OP t1_iybfxwo wrote

Replying to Coeruleus_ (#791,173)

I did realise how important it is just after I saw the crack. This time I got to get away and I’m grateful for that. The conversation would be great if there were more details shared but I guess that’s it.

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ekiledjian t1_iybfzzn wrote

Use the Apple support app to initiate a support call.

Ask them for an express exchange. They will put a hold on your credit card for the full amount of a new iPhone, Mail you a phone, you box up yours and mail It back.

As soon as they receive it, they will refund the hold amount.

The back glass replacement on an iPhone 14 pro max in Canada is $719 (without apple care +) or $39 (with apple care +)

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Coeruleus_ t1_iybgkwq wrote

Replying to WordPeas (#790,529)

I’m assuming he’s still in that window where he still has the option to buy coverage since it’s a new phone or else he wouldn’t of had the option to get coverage

Like don’t they give you 3 months or something? I just got a desktop and it says I have X more days until I can no longer get Apple Care coverage for jt.

I’m not saying it’s ethical….but I think I’d let him slide for this one.

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medicmaan t1_iyblh33 wrote

I’ve owned iPhones since iPhone 4 and never broke a phone…..Had an lg chocolate if anyone remembers that thing and dropped it on the hardwood floor and the screen never worked after that

1

1moderngoddess7 t1_iycefx9 wrote

Replying to Coeruleus_ (#790,790)

Far as I know some countries don’t even have applecare. For example Romania🤷🏻‍♀️ you’d have to change your country to another one, but then sending it to an apple store is going to be hard(considering there is no apple store in the country, like at all). Going to an IStyle, the romanian version of your local applestore(just a reseller, but they do everything an apple store would), is a hit or miss. It is a little different I guess, depending where OP is from🧍🏼

2

Kingeuyghn t1_iyckbh0 wrote

I sometimes wonder how people manage to walk in this world with the kinds of questions that I see on these subs.

The correct answer to 90% of the questions here is: Go to the Apple Store and ask them.

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mercbenz1 t1_iyfa4wp wrote

Hi, I don't want to poo poo this whole insurance claim, but I believe Apple can determine when the phone was damaged. I believe that the iPhone logs a hard impact. I may be wrong, but this could have a detrimental effect on your claim. I mean, the worse they'll say is 'no we can't replace your phone as you took out Apple care after it was damaged'.

1