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lexvanh t1_iyc9iw9 wrote

The issue you are experiencing is most likely related to a feature called "ear detection". This feature automatically turns the audio off when you place the iPhone to your ear, assuming you are trying to take a call. To resolve the issue, you can disable the ear detection feature. To do this, go to Settings > Accessibility > Touch > and toggle off the 'Ear Detection' option.

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debby90 OP t1_iyca8nt wrote

I can’t find this option now. But it has always worked well, now I have this problem. If I put iPhone near my ear, voice message goes on but without volume

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lexvanh t1_iycb1r6 wrote

Do you have AirPods?

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debby90 OP t1_iycb8me wrote

Yes, now I have to wear them every time I have to listen voice messages

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lexvanh t1_iycbn0h wrote

The setting I mentioned can be found on the settings of you'r Airpods.

  1. Launch the Settings app.
  2. Tap the name of your connected AirPods, just under your Apple ID banner. Alternatively, tap Bluetooth, then tap the circled "i" icon next to your connected AirPods.
  3. Scroll down and toggle off the switch next to Automatic Ear Detection.

Maybe this will fixe the issue but I'm not sure. Worth trying I think.. Let me know!

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