AppleCare+ : Am I wrong here?

Submitted by awakenkraken t3_1281q5t in iphone

So, I dropped my phone and have got a crack on the screen. No biggie as I have AppleCare+.

As I have COVID, I thought I’d make use of their Express Replacement.

It states, “AppleCare+ for iPhone includes unlimited incidents of accidental damage protection. Each incident is subject to the excess fees listed below.”

And then states screen damage as £25. However, the customer service agent said it would be £79 for “other accidental damage”. I’ve politely said but the whole policy is for accidental damage thus ‘screen damage’ is most appropriate. ‘Other’ would likely be if I accidentally broke the charging port or something.

He pointed me towards a store instead but seems frustrating as I pay extra for this service.

What does everyone think? What am I overlooking?

For details: https://www.apple.com/uk/support/products/iphone/

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Comments

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ShaneReyno t1_jegt7sj wrote

If they don’t charge something, half of the user base would purposefully damage their phones to get a different color.

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Grimlocklou t1_jegu3mk wrote

You pay the screen replacement price if they only replace the screen. You’re paying the full 79 because you’re getting a replacement device by using Express replacement.

In that link you shared there’s a section that says “Express Replacement Service: we’ll send you a replacement device so you don’t have to wait for a repair3” so if you go down to footnote number three explains it. It’s also a link to https://support.apple.com/en-gb/iphone/repair/express-replacement that states this info, too.

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infinityandbeyond75 t1_jeguew7 wrote

If you use the Express Service then they are replacing the whole device and so you’re charged the full replacement fee. You’re getting a new battery, new screen, new back glass, new housing, everything. If you go into the store they will replace just the screen for the lower price. It even states this in the link you provided.

How much will it cost?

If you have AppleCare+, you can replace your iPhone with an incident of accidental damage. You’ll pay the “other damage” AppleCare+ fee, as specified in the AppleCare+ Terms and Conditions.

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