I traded my 13pro for a 14pro with the eligible trade-in credit. They said I could get $600 for the condition my phone was in (perfect). Now upon receiving it saying that they've adjusted the trade-in credit by $400 less because they state the display is not functional. The phone was in perfect condition when it left my hand and now they are saying the screen doesn't work. Has anyone dealt with this, or have any tips on how I should approach it? I was hesitant at first because I've never done a trade-in credit, and honestly for my perfectly fine 13pro a $190 credit is not worth it for me.