imazing t1_jcxnkgc wrote on March 20, 2023 at 10:43 AM

Reply to comment by GhostGhazi in iMazing: legit or not? by Weird-Ad1676

Hey sorry you don't like our licensing model, but to be fair we do offer a device-based license model as an alternative to the now ubiquitous yearly renewal license model (our Unlimited Device License).
The latter works best for users that want flexibility and need to use iMazing with various and new devices on a regular basis, typically when helping out their entourage managing their devices.
The former, Device License is more casual or entry level alternative that offers full features guaranteed to be working and updated with every release, during the entire life of their device ownership.
Hope this sheds a different light on the matter ;-)

GhostGhazi t1_jcxpu9p wrote on March 20, 2023 at 11:11 AM

Unfortunately it seems like the single user scenario hasn’t really been considered.

A single user who wishes to purchase a single license for their iPhone management is a scenario that doesn’t exist. Typically users change their phones every year, or every 2 years.

Their phones could get lost, stolen or replaced. All of these mean a new serial number and thereby disabling iMazing for them.

So single users are faced with no real option for long term use. Why you didn’t consider an option to purchase imazing with 1-2 years of updates and support is a mystery. Beyond that, users would have to pay for more updates.

That would have been less user hostile

imazing t1_jd34138 wrote on March 21, 2023 at 2:27 PM

According to Apple an iPhone's average ownership is approximately 3 years. So someone could decide to purchase a single Device License for that time, and as they upgrade to a new iPhone simply top up with another device slot. That same user, knowing that they are considering replacing their current device in a near or certain future could alternatively cater for that, and purchase 2 Devices License from the get go.

It's actually very flexible, and a fair way of ensuring that the we, the software developers are getting paid for constantly maintaining the software and ensuring it works as intended in an ever changing Apple framework environment, while constantly adding features - besides FWIW: we haven't charged our users for a single version update since the release of iMazing 2 in 2016 thanks to this model.

PS: We understand misfortune can strike and are certainly not interested in profiting from such an event. If your Apple device is lost or broken, please contact our support team for assistance with your license.

GhostGhazi t1_jd3wvjb wrote on March 21, 2023 at 5:34 PM

It’s flexible for you, not for the customer.

When a person buys a new phone, it’s a new product. Your product is the same experience that they will have to pay multiple times for if they simply change their phone.

It is user hostile and gives the customer the impression that what they are buying already has an expiry date, and not in a good way.

Why don’t you have an option to provide X years of updates, and after that they will have to buy a new license for the latest capabilities and features? That’s more fair, since users won’t have to be punished for buying a new device.

Weird-Ad1676 OP t1_jd2rm01 wrote on March 21, 2023 at 12:53 PM

> a device-based license model

if i want to transfer data from my old phone to a new one, do i need to buy 2 device licenses?

imazing t1_jd34mhg wrote on March 21, 2023 at 2:31 PM

Just one, for the device to which you are restoring the data - backing up is a free feature!

Weird-Ad1676 OP t1_jd3bmik wrote on March 21, 2023 at 3:18 PM

Do I need to export my data before transferring it if I am only looking to transfer data from one app?