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Yeah I saw someone post in r/ that they will frequently accept Uber Eats orders and mark food as being delivered but just eat the food. I can only imagine someone accepting an Apple order and doing this. There has to be something they can do for an order to not be marked as delivered until the customer accepts it in the app. I have never used Uber Eats or Doordash but if I ever do I guarantee it won’t be for a $2000 purchase.

Well duh, that’s obviously an issue with Uber. They should be the ones refunding them.

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I literally had someone today tell me they ordered the phone online from Apple, selected the local 2 hour delivery option, it was an extra $9, and the order never came, then they got an email from Apple saying the order was canceled well after the phone was supposed to have already been there.

Sounds like this system is just not working. They need to either do the deliveries themselves, or hire contractors, not subcontract it out to a company that already doesn’t have the best reputation.

Why would you let Uber deliver a $2000 order. UPS and FedEx only. Better yet go to store.

Happened to my friend when door dash was to deliver two macbooks directly from the store. Never delivered them but luckily they replaced them.

If the customer contracted with Uber for the delivery it’s on the customer/Uber to sort it out. I’ve had no issues having purchases delivered from the Apple Store but Apple used their own couriers.

No, it's the seller's responsibility to get your product to you. So Apple. Apple can go after Uber if they want, in the same way they can go after UPS or Fedex on one of their deliveries. But the refund to the customer needs to come from Apple.

Nope, every Apple 2-hour delivery was a Postmates and is now an Uber Eats delivery.

I’ve ordered groceries through Uber Eats before where the driver needs to enter a passcode to mark it as delivered, and they can only get that passcode from me once they physically hand it to me.

Seems like a simple enough solution. Wonder why this isn’t implemented through Apple deliveries.

I ordered an iPad Air 5 last summer with same day delivery and it came via Uber. I wasn’t given a choice.

Yeah that’s kind of a moronic move. People get their $20 Uber eats stolen all the time. Now you’re gonna try with $2000 in apple products? I’m surprised apple even offers it as a delivery option. Uber drives are part time and seem to have minimal repercussions. FedEx drivers and stuff that like full time job they’re risking by stealing.

Edit: looks like it was ordered from Apple Store so I can see part of the justification but I would still lean towards this being an Uber or Uber/Apple split responsibility.

If I ordered an iPhone from Bestbuy and it never arrived after being marked delivered by FedEx or something, I guess I would report it to BestBuy and expect them to figure it out with FedEx.

I hadn’t realized that.

Post here https://www.reddit.com/r/apple/comments/113gn1g/apple_and_uber_have_left_me_emptyhanded_and_out/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

When I was trying to order my MacBook Air, I saw Uber was the delivery service and I immediately said ima get my ass in the car lol

The thing is it was most likely not an option. I also had this happen to me with another website where I just picked same day delivery because I needed hardware for a project. A few minutes after ordering I got a separate sms from DoorDash about my delivery. At no point did they mention they would ship with DoorDash

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They ordered from the Apple Store with same-day delivery and never received the items... how is that the person's fault?

Not sure why apple wouldn't offer the refund, they would have the serial number and all the phone information to mark it stolen. It would be a useless device.

This exactly. The seller (Apple) is responsible to fulfill their contract, i.e. delivering the products. If they deliver themselves or hire a third party to do so is their responsibility. If they have chosen Uber, and Uber is not reliable, that is Apple's problem.

Apparently it’s not mentioned. It’s called courier and they don’t specify it’s Uber eats. Not sure if that’s true.

Seems I may be in the minority here but, no way am I letting anyone other than myself or a delivery service like FedEx/UPS who has some type of insurance. But to each their own

When you order same day delivery there is no mention that it’s uber.

Apple doesn’t make it immediately clear who they use for “courier” deliveries. They just offer a same day delivery courier option. When I hear courier, I think of the many local courier services we have in our city that are bonded and insured. Not that they’re going to farm out my $2000 laptop delivery to Uber Eats or DoorDash that I barely trust to bring me chicken tenders.

For real, If you have the option of same day shipping. It means there’s an Apple Store close enough for you to drive to without it being an issue for most people.

If you paid by credit card the seller is responsible for the product until you take possession. It is in the seller’s credit card agreement. This should be an easily disputed charge.

Apple is absolutely at fault here for choosing a shoddy ass “courier” like Uber Eats for these deliveries.

Uber Eats is at fault for being shit as always.

Guys. Just pick up your fucking orders. I don’t mean this blame the customer. It’s absolutely not their fault for expecting a trillion dollar company to get something right. But they’re dropping the ball and we see posts like this often.

Just pick up your orders.

And the poster/person with the complaint refuses to answer questions from Reddit users who want him to prove his complaint is legit. The more questions are asked, the more holes appear in the story.

Questions like:

-Your post matches almost exactly posts that appeared several months ago on MacRumors and Apple forums that were pulled when proven fraudulent. Can you prove you’re NOT the same poster?

-He admitted the purchase never hit his bank after more than 24 hours, doesn’t reply when asked if the receipt shows a transaction confirmation number from his bank to prove he actually did the purchase.

-Refuses answer questions from anyone who asks him to provide proof his claim is legit. 2 people mention that in his state Apple isn’t legally or financially liable once the product(s) leave their stores when picked up by couriers or customers, putting the onus entirely on the courier.

Charge back.

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The courier’s responsibility is to the shipper, Apple has the responsibility of getting the product to the customer, using a third party does not transfer that liability.

Normally yes; however poster claims that 48 hours later the transaction still doesn’t show up in their bank account, and that’s extremely fishy. In almost every state, stores aren’t liable for theft under the law once the product leaves the store when picked up by customer or courier. And poster refuses to confirm or deny posting almost identical proven-false posts on other forums.

Handle the claim with gloved hands, it feels slimy.

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Yeah it’s fake af

No kidding, there are times where I can’t even order McD and actually get my meal delivered.

I literally took a double Apple UberEats order yesterday to the customers and when I went to the apple store they already had all my information in their system that I was picking up, so the apple store the driver stole from has his information.. anyways, I always delivery so carefully but they don’t really package it any different, they just hand me a bag with an ipad box in it out in the open so i have to be extra careful to lock my car and hide the other delivery when I get out to deliver the first order, because man that’s scary having to be on the line for apple products when you signed up to deliver food. not to mention, it was terribly snowy where i live and the roofs of buildings are melting I had to hold the apple bags under my jacket so they wouldn’t get dropped on by the immense amount of snow melt happening, it’s all around a mess, but I would never dream of stealing a customers order let alone a technology/apple order, that’s insanity and they have his name and drivers license number and such so I wonder why they haven’t got the person yet?

Ahh yes blame the customer

Just reach out to Uber and have them credit you the 2000 dollars and provide the order information. Uber should have it in their systems

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If you paid by credit card, dispute the charge.

Hate to victim blame but trusting a delivery guy to bring you $2k worth of apple products seems like a not smart idea

They likely refunded it to them so PR isn’t affected by the Reddit post. Also I guess they ordered it on apple website which used Uber as a middle man

As I learned from bitter experiences, most if not all credit card merchant agreements say the seller is responsible until it is in the customer’s hands. Giving it to a carrier does not end the responsibility of the seller. At least that is the case with Visa, Mastercard, American Express and Discover in the US.

That’s my guess.

But now I wonder if he’s really getting a refund. Funny how he said that after I post about me discussing his claims with a state prosecutor who pointed out 2 red flags debunking his claims.

Wouldn't put it past someone to order 2000 worth of goods, and then claim it was never delivered on the hopes that not only do you get to have 2000 dollars worth of good, but also 2000 worth of free goods.

Because it's fake. It was never actually purchased. The dude refuses to offer proof.

Why would an Uber driver steal Ann order like this though? I would think the device is already attached to you meaning it will become a brick and the driver get arrested.

Uber delivery ask for a PIN number to deliver. If you won’t provide them it is not delivered. Stop this fake news

There are various state laws that state when the store’s responsibility ends, and that includes ending when a courier picks up the items for delivery to a customer.

It is not about the states laws. It is in the merchant agreements with the credit cards. At least that is the way it was when I ran an e-commerce business.

I’m referring to the brick-and-mortar stores, no e-commerce ones. Different regulations there.

Must be a troll. You forgot the /s

It's well known that Apple uses Uber for same-day delivery.

Uber doing Apple same-day delivery is old news.

Well known by who? How would a consumer know this from looking at apple or Ubers website. How would a consumer know that there is no delivery protection?

Yes you did have a choice, you could have ordered it with slow delivery or driven down to the Apple store yourself.

He didn't pick Uber himself, Apple picked it.

If you look at the terms before it specifically tells you who’s delivering

Ok, and? Apple picked the delivery service. It's absolutely moronic to blame the customer here. The fault lies squarely with Uber and their thief driver, as well as Apple for picking a shitty delivery service like Uber. The customer has absolutely zero blame here.

I never had Uber deliver any electronics to me. Its always Fedex or UPS

Sorry I thought this was common knowledge and had been discussed on all the network subs for some time.

Are you stating that Apple make it clear that same day delivery will be via Uber and slow delivery will be via an alternative method?. If not then the person above did indeed have no choice over delivery method.