Mrmidhoratio t1_j8y9bnh wrote on February 17, 2023 at 8:27 PM

Reply to comment by Richard1864 in Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund by StrongInteraction594

As I learned from bitter experiences, most if not all credit card merchant agreements say the seller is responsible until it is in the customer’s hands. Giving it to a carrier does not end the responsibility of the seller. At least that is the case with Visa, Mastercard, American Express and Discover in the US.

Richard1864 t1_j8yoyx4 wrote on February 17, 2023 at 10:11 PM

There are various state laws that state when the store’s responsibility ends, and that includes ending when a courier picks up the items for delivery to a customer.

Mrmidhoratio t1_j8ypo6s wrote on February 17, 2023 at 10:16 PM

It is not about the states laws. It is in the merchant agreements with the credit cards. At least that is the way it was when I ran an e-commerce business.

Richard1864 t1_j8yqyyr wrote on February 17, 2023 at 10:25 PM

I’m referring to the brick-and-mortar stores, no e-commerce ones. Different regulations there.