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Richard1864 t1_j8wymfq wrote

Reply to comment by Mrmidhoratio in Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund by StrongInteraction594

Normally yes; however poster claims that 48 hours later the transaction still doesn’t show up in their bank account, and that’s extremely fishy. In almost every state, stores aren’t liable for theft under the law once the product leaves the store when picked up by customer or courier. And poster refuses to confirm or deny posting almost identical proven-false posts on other forums.

Handle the claim with gloved hands, it feels slimy.

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Mrmidhoratio t1_j8y9bnh wrote

As I learned from bitter experiences, most if not all credit card merchant agreements say the seller is responsible until it is in the customer’s hands. Giving it to a carrier does not end the responsibility of the seller. At least that is the case with Visa, Mastercard, American Express and Discover in the US.

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Richard1864 t1_j8yoyx4 wrote

There are various state laws that state when the store’s responsibility ends, and that includes ending when a courier picks up the items for delivery to a customer.

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Mrmidhoratio t1_j8ypo6s wrote

It is not about the states laws. It is in the merchant agreements with the credit cards. At least that is the way it was when I ran an e-commerce business.

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Richard1864 t1_j8yqyyr wrote

I’m referring to the brick-and-mortar stores, no e-commerce ones. Different regulations there.

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