I literally had someone today tell me they ordered the phone online from Apple, selected the local 2 hour delivery option, it was an extra $9, and the order never came, then they got an email from Apple saying the order was canceled well after the phone was supposed to have already been there.

Sounds like this system is just not working. They need to either do the deliveries themselves, or hire contractors, not subcontract it out to a company that already doesn’t have the best reputation.