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zeft64 t1_j9y4jwb wrote

Reply to comment by EndlessZone123 in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123

I mean I had the phone for a very long time so I’m not shocked. What I was shocked over was the free upgrade. I’ve always kept Apple care after this. I’ve found it to be much better than the coverage a carrier can offer in most cases.

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Sterben27 t1_j9yk67d wrote

I had the iPhone 7 and when leaving work it was windy as hell and it basically got blown out of my hand when I took a mis-step. Contacted Apple via Live Chat and they overnighted me a replacement before even getting my broken one back. Cannot fault their Customer Service most of the time.

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thebornotaku t1_ja0zy7j wrote

CS is how you build a winning company. Especially when selling premium products. Nobody's gonna be happy dropping $1k on a phone when something goes wrong and they get told to get fucked. But if you make a serious effort to take care of your customers, they'll keep being your customers.

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