EndlessZone123 OP t1_j9y49ku wrote on February 25, 2023 at 12:15 PM

Reply to comment by zeft64 in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123

For what reason did they even have to replace your phone for?

zeft64 t1_j9y4cfj wrote on February 25, 2023 at 12:16 PM

I broke my screen. At the time I was using an iPhone 4s and the 5s was out. They ended up just giving me a 5s.

EndlessZone123 OP t1_j9y4fza wrote on February 25, 2023 at 12:17 PM

Damn they really must have not kept any in stock.

zeft64 t1_j9y4jwb wrote on February 25, 2023 at 12:19 PM

I mean I had the phone for a very long time so I’m not shocked. What I was shocked over was the free upgrade. I’ve always kept Apple care after this. I’ve found it to be much better than the coverage a carrier can offer in most cases.

Sterben27 t1_j9yk67d wrote on February 25, 2023 at 2:46 PM

I had the iPhone 7 and when leaving work it was windy as hell and it basically got blown out of my hand when I took a mis-step. Contacted Apple via Live Chat and they overnighted me a replacement before even getting my broken one back. Cannot fault their Customer Service most of the time.

thebornotaku t1_ja0zy7j wrote on February 26, 2023 at 1:00 AM

CS is how you build a winning company. Especially when selling premium products. Nobody's gonna be happy dropping $1k on a phone when something goes wrong and they get told to get fucked. But if you make a serious effort to take care of your customers, they'll keep being your customers.

AutistWeaponized t1_ja0ssjp wrote on February 26, 2023 at 12:05 AM

I had an iphone that I bought in Australia, went to apple in Amsterdam for a battery replacement, they screwed it up and gave me a complete replacement for free on the spot (new phone not a refurbished one), didn’t even have to pay for the battery change.