Submitted by GreatStuffOnly t3_10ernec in headphones
Hey guys, I made a post on the Audeze subreddit but since I frequent here a bit, I just want to share this with you guys as well for a heads up on Audeze's horrid quality control and support. (https://www.reddit.com/r/Audeze/comments/10eg3f0/audeze_penrose_broke_after_1_year_of_light_usage/)
Essentially, after a year of light usage, the penrose just, physically broke. No impact damage, just one day the crack appeared and its broken like a stress fracture. A quick google search with the keywords "Penrose broke" or amazon reviews will show that this is such a common issue with many people making posts about it so I'm not the isolated case.
They essentially came back with this is common wear and tear and since its 1 month out of warranty, the best they can offer is a B-stock replacement of the same thing for $115USD. Ask yourselves if you think its a deal paying for the privilege to have the same product which is probably break after a year.
What I'm saying is that, if you are okay with spending money on a company that will leave you dry after just a year on a known issue for a product that's $400USD is acceptable. To be honest, I have never seen such bad quality of a product before so buyers beware.
Here's the imgur link on their response and the pictures of the fracture.
icedomin8r t1_j4sn6q9 wrote
And here I thought everyone just shat on HiFiMan.