That sucks. One of the updates reset the names of my profiles but not the EQ settings themselves. Might want to see if that’s the case. Also, in case you’re not aware (I wasn’t at first) there’s a chrome plugin so you can modify the profiles and all other settings in a desktop browser. Still a bit tedious but better than using the phone app. They really need an export / import feature for profiles. That would serve as a backup method as well as making loading custom profiles much easier.