Wow, what a crappy situation. Thank you for the detailed information. Sad to say (as an owner of a Heresy) that I have now read about a few things like this. Mine has been working well but I am not sure if this is something that it either has or doesn't have, or happens over time.

I saw the "Heretic" on their site around 4 minutes after I completed the purchase of my Heresy (in truth it was a day or so, but...). The first thing that hit me is that it has the headphone jack and volume control separated from each other. That is so far the only regular annoyance I am having with mine - is that they are so close to each other. No idea why they thought that was a good idea.