They have on-board memory to remember dpi and button mapping settings so I don't think it's a hardware issue but it's besides the point because you don't have a choice of software when purchasing their hardware. We're talking about a physical product that requires software to function so hardware or software being the issue is irrelevant anyway.

Their software is also pretty bloated, not that other brands are better. At least with Glorious and Logitech I don't need to run it constantly. The "intuitively" or "UI" being better or worse is mostly opinion IMO. I've used 4-5 various brands' software and all of them have things that are poorly implemented. Again, this is why I prefer software I can disable once I've set it up.

All that being said, if you are picky and like the shape of their mouse it's usually an annoyance more than a deal-breaker. I think the real question is why pay that much for anything that lacks basic functionality and forces you to run bloatware unless you absolutely need to do so?