dmazzoni t1_j1y5mqt wrote
Reply to comment by [deleted] in ELI5: When we call any customer support, an automated voice asks us to press specific keys for different options. How does it know which key I am pressing? by [deleted]
Nope, it hasn't changed. Each key plays a different sound (actually two tones at once), and the computer on the other one listens for those sounds.
The only difference is that your smartphone has the option of sending those sounds without playing them out loud for you to hear.
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