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tandemtuna t1_j4tal9y wrote

Recent experience: the health care system in general, and Mass Health in particular, actively discourage advanced planning and won't meaningfully interact with you until you've had a qualifying event. We tried to arrange coverage in November/December to begin the 1st of January, and it was like talking to a brick wall.

Magically, January 3rd, the 1st business day after our previous coverage had expired and we were "qualified", all of the sudden folks were willing to talk to us. Somewhat miraculously, the customer service was actually pretty good once we were "qualified".

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ghostlypyres t1_j4tzg6e wrote

> it was like talking to a brick wall.

Same. That's the exact experience we're having, and what prompted this post. I didn't realize you also need a qualifying event during the enrollment period, though, that seems ass-backwards. What's the point of an open enrollment period if its not actually open?

>the customer service was actually pretty good once we were "qualified".

That's a relief to hear, at least. Hopefully they'll be similarly "accommodating" with our qualifying event of just... moving in to the state.

Thanks for sharing your experience, it really helps assuage the anxieties.

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