It’s awful. And the people who work at DCF are, on the whole, not bad people (of course there are always exceptions). On the whole, I believe the individuals in the DCF system want to do just the opposite of what they’re doing (protect human rights, maintain safety for children and families). The system is broken and doesn’t have the tools to function the way it should and that’s a real shame with horrifying outcomes. But I don’t think that most people who work at DCF desire to be manipulative and harmful.