I’m a psychotherapist, some of the best ways I’ve found to build rapport with clients is to ask what they read and learn about their interests. You can tell a lot about someone’s favorite books and what genre they enjoy. When I was in person I usually had the book I was reading on my desk in the event of spare time and it humanized me to some more distant clients. When they saw me reading the Annihilation series by Van Der Meer they realized I also have a life outside the office and can have a nice casual conversation about ecopolitics and horror. Not only does it help with rapport, but I also can know a tiny bit about a lot of random things when I read widely that turn out applicable to my work. Had a client with a very niche history special interest that happened to align with a book I was listening to at the time, so for coping we talked about reading a chapter before doing the thing they struggled with as a distress management tool.