They're not unrealistic claims...it's simply my experience with a very run-of-the-mill heat pump that I have optimized. This isn't some corporation being dishonest or using best-case scenario laboratory results. My heatpump results are real-world results.

Come on, man...as I already said, it's a two-stage heatpump. Heat 1 is the first stage of the heatpump. Heat 2 is the second stage of the heatpump. It's not an atypical heat pump installation in any way, shape, or form.