The infrastructure needs to be replaced. It's ongoing that will go on for as long as people want electricity and gas. It's a part of urban life.

For issue with a particular job. I would recommend speaking to the foreman. Generally they will give you the real timeline. Being friendly with them will make it way easier. They will fix the sidewalk and repave the road (at some point, there is no required timeline)

If you are having a bad experience with the wotk crew (and you've spoken to them and it went nowhere), I would call BGE and @ them on Twitter.

Utilities hate negative press and complaints. But it's double edge, the first thing big BGE will do is shit on the work crew.