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JustACharacterr t1_ja27je7 wrote

It sounds stupid but last year when Comcast cut off my roommates and I’s internet three days before they were supposed to at the end of the lease because the new renters had somehow activated their account already, I had the same situation you did: suffering through 30-45 minutes of absolutely useless AI chat and robo-voice menus, losing my temper and repeating to the robot “I want to speak with a fucking human being” a couple of times, and suddenly boom 30 seconds later there’s a person on the other end.

Absolutely mental that this is an acceptable model of customer service honestly

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Mnopas OP t1_ja2etg3 wrote

Yeah fuck is a Comcast prompt buster.

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HarmlessHeffalump t1_ja37xsg wrote

This was my experience last month trying to cancel my service. It was absolutely horrible. Even when you call them, they try and push you back to the chatbot. I’m a pretty patient person, but I went the route of yelling at the phone tree for a person after a while.

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