Viewing a single comment thread. View all comments

hillsfar t1_jd3kqgx wrote

Reply to comment by highlyresinous in [WP] You work as tech support for ancient supernatural beings who are trying to adapt to the modern world. It's a frustrating - and at times dangerous - job, but at least your clients pay well. by aRandomFox-II

OMG. The survey. One bad survey from a customer who is mad about the product or wait time - things beyond your control - destroys your chances of any decent merit increase at end of year. Will metrics require 95% positive just to be the “meets expectations”, you need 19 other extremely positive reviews just to offset it. And at least 10 more to be considered “exceeds”.

And you bet no one ever goes the extra mile for that customer or prioritizes their emergency ever again. If they can make the customer’s ticket disappear into a black hole, they will.

44

Dra5iel t1_jd3tzhz wrote

This is why, as long as a customer service Rep actually tries to help me and doesn't lie, they get 11/10 and outlandish praise in the additional comment box. Those surveys are bullshit and are almost always used as an excuse to screw over support staff.

29

tslnox t1_jd3z79t wrote

Yep, I do that too.

7

Tastewell t1_jdb9kga wrote

You screw over support staff?

Stop that! Stop it right now!

2

tslnox t1_jdbha1h wrote

I hope you're being sarcastic. I give them pristine rating if they at least try to help.

2

Tastewell t1_jdbnrhw wrote

I was.

I keep forgetting that since 2016 Poe's Law is the law of the land.

2

tslnox t1_jdc1a7h wrote

Yeah, that's right. :-D Multiply it with the fact English is not my first language so I honestly wasn't sure if I accidentally didn't write it with the wrong meaning.

2

Tastewell t1_jdcm2q3 wrote

You wrote it perfectly. I was just playing on the notion that your reply could have been to either sentence.

2

hillsfar t1_jd5v37t wrote

Yep. It really is management’s fault. Unfortunately, customers do it anyway.

4