Submitted by KadenKraw t3_y83n67 in WorcesterMA
My 1 year promo was over so I called and asked for the new customer promo again. Took me maybe 5 minutes.
Always call your providers every year and ask for the new customer rate. I've done this with spectrum, Comcast and Verizon over the years and never been denied
Lot of times it depends on the rep you grt on the phone..some are amazing and will help you as much as they can and some just don't give a fuck and have no desire to help. So sometimes it helps to call again and get someone different
A safer bet might be to call them and tell them the price is too high and you’re canceling. If you just ask for a discount they could just deny you, but they’re more likely to give you one if they’re trying to keep a customer. That’s how I approached it anyway
I worked for both Spectrum and Comcast in Massachusetts.
A little peak behind the curtain:
Calling and saying you are going to cancel does nothing. We send you to the retention department ("Customer Solutions" at Comcast) and they have access to the same exact promos as any other rep, they are just really, really skilled at selling you stuff. It'll make your call longer and there's nothing they'll do that a normal rep can't do.
"Promo pricing" is selling a bundle for less than what the company wants to charge. If you have your services bundled, it's no hassle for them to just re-up you for a promo price if you call in. But note, when the promo ends, that's what the company wants you to pay. So they bank on you either forgetting that the price changed or you are non-confrontational.
If your services are ala carte, the company usually never offers a promo beyond the first one that they offered to get you to sign up. This is where most folks get fucked and where you get strong-armed. But honestly, bundling doesn't save you money if it adds a bunch of stuff you don't use. You're better off staying ala carte at the higher price.
If a rep tells you that they can't put you in a new promo price, it's either because you're not bundled, or they are an asshole and don't want to do their job. If they are in category B, go ahead and ask for retention/threaten to disconnect.
But word to the wise, folks. People working in cable company call centers are fucking burnt out. We get abused all day. People tell you you are a giant piece of shit all day, or they tell you to kill yourself. Even the most battle-hardened folks can only take that for so long before it starts to eat away your soul.
Be kind. We're already dead inside. Being nice makes me want to go out of my way to help you. Being an asshole makes me want to let you piss in the wind. We don't like the cable company, either. Yes, we know they suck. But as a human, I feel better about working for a monstrosity if what I've done actually made a difference for someone.
Also, for fucksake, lobby for another provider in Worcester County. The rest of the state is hooked up to fiber optic and most of Worcester is still running on coax or hybrid. I was selling gigabit internet (that was actually gigabit) to people in Middlesex in 2017. Spectrum has 0 motivation to upgrade Worcester and they told me as much to my face.
> tell them the price is too high and you’re canceling
This is my first year in Worcester and I was worried about this since Worcester doesn't really have any options to threaten to move to.
Had no issues though the call took maybe 5 minutes. I just said I want the promo price, got one "that's only for the first year" response and just said "but I want the promo price" and they just said ok.
Right. You’re probably fine just asking for the discount. But like the other comment said, he didn’t get it. So it you might have a better chance telling them you’re leaving. They might care more if they’re going to lose a customer.
I usually ask for the promo first. Then if they deny ask again and then say x company has this price why shouldn't I sign with them?
Try calling on Friday (payday) but not too close to 5:00PM
If a male customer service rep answers, put the female of the house on and use a nice, passive voice.
Usually you can tell the customers service reps personality and mood with 10 seconds of the call. If it doesn't seem like someone who is easygoing and amenable, just hang up and call again.
I called this morning around 9:30. I am male and spoke with female rep.
Or just switch to YouTube TV... made the jump a few months ago and have never been happier.
I'm talking about Spectrum internet. Not tv or anything else.
My bill was nearly 170 dollars a month and I told them I wanted to cancel cable. Walked away with cable and internet for almost $70/month. Unreal
scabdul t1_isxurio wrote
i tried this. they ignored me, tried to get me to bundle and wouldn't hang up. glad it works for some folks, at least.