It's in their system somehow. When I hit reset password, and enter the incorrect username, it sends me a reset link for it to my email and I go through the normal password reset process. Temporary password, go back to the page, enter that temp password and username on the login page, which then sends me to the page where I enter the temp, new password and confirm new password. Then tells me I've successfully updated my password

That's why I didn't realize I was using the wrong one because it was letting me reset the password as if it were correct