I was excited about this move until we helped my MIL buy over the counter hearing aids. No customer service, no help fitting them or tweaking them to her personal hearing loss, an app that is marginal and only works part of the time, and also resets the hearing aids to their default settings every night when she recharges them. Many hearing aid users are older, so using a difficult app and having a lot of barriers to decent hearing is a non-starter. They are going to give up on using them, and this is already an issue with hearing aids in general. I am encouraging her to return these and go get fitted by an audiologist who will then help her tweak the hearing aids until they work properly. Yes, that's more expensive. Yes, I know a lot of folks cannot afford that (and this is morally wrong), but I was really disappointed in her experience with OTC aids. She got them at Walmart (only game in her town) and bought the top of the line. I have worn hearing aids for two decades and I get mine at Costco. I can sure tell the difference in the experience between hers and mine. It's really disappointing.