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noungning t1_j4s8skz wrote

Reply to comment by GhostOpera406 in Breeze Airways setting up base at TF Green; new nonstop service to LA, Savannah by GhostOpera406

Long story short, departure flight delayed 5 hrs due to mechanical issues. Return flight delayed 7 times then finally cancelled with no text after texting us 7 times for the delays.

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moreobviousthings t1_j4seh28 wrote

Outbound to ORD okay, return delayed maybe two hours. Had to swap planes. Very poor communication. Will fly again, but expecting better. I'm lucky to have choices: either a guaranteed 12 hour trip to Norfolk via Amtrak, versus a 90 minute, possibly 12 hour ordeal via Breeze. It shouldn't be a toss-up.

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noungning t1_j4sg0ct wrote

Yes, horrible communication. And customer service is only available by text. Which is not instant so be prepared to be heavily frustrated when you have questions regarding your flight leaving on the same day. They do get back to you a day later though.

Their attendants, plane (when it's functional), and app is very good otherwise. It was very easy to even cancel if we wanted to rebuy cheaper tickets, but thankfully we didn't because now I'm trying to file a claim for my expenses with my credit card for food and transportation due to the flight cancellation/delay.

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