I don't think they were cutting corners voluntarily honestly. Their staffing dropped like crazy. I would ritually order Tillys delivery with my family during the lockdown and in the autumn there were a few times there where somebody who seemed like they were a manager showed up in a commercial plate car with a livery to drop it off.

They were always super good about allergies and delivery speed, but it became clear they were short on delivery and kitchen staff. Them opening the chicken spot and the PVD location was probably something they'd effectively locked themselves into before COVID. It takes time to set up and open a restaurant after all.

Sometimes good businesses fail. I remember as a teenager there was one sandwich place I'd go to in Warwick who used super fresh ingredients and homemade a lot of their stuff. Pricey, but damn it was worth it. It was a mom-and-pop deal. They lasted like 2 years.