From my perspective, PPL is extreme cost cutting, which is adversely affecting their service. Never in over 30 years have I ever seen PPL drop the ball so much as in the past year.

The recent billing issues likely isn't due to any hack (if it was, they'd likely have mentioned that; likely be required to and would provide a convenient out), but rather lack of care and incompetence.

In addition, PPL appears to aggressively be seeking new revenue streams. Some of which may be illegal. PUC and others should investigate why PPL seemingly didn't try hard to negotiate the best default rate possible, which they're obligated to do. How it is that nearby electric utility default rates are so much lower. Something shady is going on with PPL.

My hunch is PPL and/or insiders own a stake in 3rd party suppliers and/or generators. This needs to be investigated.