basement-thug OP t1_j5rgzw0 wrote on January 25, 2023 at 1:16 AM

Reply to comment by bad185 in What's going on with PPL? Website billing has been screwed up a long time now and can't get through. by basement-thug

Yeah... which would be fine if they actually used my account historical usage to calculate the "estimated next bill", but they clearly didn't. The estimated amount is 3x what I typically pay in December-January.

bad185 t1_j5rh7oq wrote on January 25, 2023 at 1:18 AM

Oh definitely. My friend got a bill for over $1000, which is also like 3x her normal usage.

basement-thug OP t1_j5ri7pz wrote on January 25, 2023 at 1:25 AM

Sounds like they are abusing their ability to bill an estimated amount by tripling the amount. I'm not doing it. I read my meter and will pay them the more accurate estimated amount. They'll get over it once they read the meter and get it correct. I don't play that game with multimillion dollar companies. I'll owe them before they'll owe me, because I can't trust them to give me my money back. I owe them for what I used not some erroneous number they came up with.