How can it be 'outdated' when it was just "upgraded"?/s

I understand your pain, I as with many had to file when lock downs started and that was actually easy since I had gone through the old system before... then they "upgraded" to a new web site, had to start all over again and almost every step was a glitch in the new set up. Passwords didn't work, claims were not being processed. Spent days (WEEKS) on the phone to get $3,000 of claims stuck in the system.

Everyone who says 'this is how it is supposed to work because they want you to work' is correct. But "upgrading" during a pandemic was not a brilliant idea.