I agree with those saying contact your state rep.

After running around on the website and calling dozens of times to not even get put on hold, I got fed up and called my rep. I talked to the woman from the office for about 10 minutes to explain the problem in simple terms, and she told me they'd take care of it and not to contact unemployment again because neither unemployment nor the state rep's office should need any further information.

I got an e-mail from the rep the next day stating they had contacted unemployment and my claim would be addressed immediately. About a week later my state rep's office called to verify that I had been paid (I had) and that was that.

A few minutes on the phone with an actual person who picks up immediately is a lot easier than dealing with trying to get ahold of unemployment.