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7nationarmy t1_jea08kk wrote

Reply to comment by theviolinist7 in PPL Usage and Billing Problems in Pennsylvania still not resolved? by theviolinist7

I have now after my conversations with PPL.

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theviolinist7 OP t1_jea1lgw wrote

Oy. Have they responded? I filed an informal complaint, and the investigator never once reached out. Apparently, they contacted PPL, who gave them the same spiel as usual ("it's not us! They somehow just used double the usual amount of electricity during this exact same time!"). The PUC believed them for some reason and dismissed the case. They said they wouldn't reach out to me for my side of the story unless I had appealed it to a formal complaint, which I'm now planning to do. This apparently starts a legal proceeding with a judge and a hearing, though. It's ridiculous.

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7nationarmy t1_jea2aic wrote

Not yet, but it was this morning. Glad to know they're basically worthless. PPL told me I can pay them to replace my meter and I'll get that back if it's inaccurate.

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theviolinist7 OP t1_jea2t8r wrote

Idk if they're 100% worthless, but they're definitely not nearly as good as I initially thought. I'm probably going to do the legal proceedings anyways. I'm fully expecting a class-action lawsuit at this point. I just don't know how that gets started.

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