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ninpho2246 t1_jdhvb3c wrote

Contact your bank and tell them what happened you bought a product and it has not come, you tried contacting the business first they could not deliver their contract agreement. Now your bank will refund the transaction after the pending gets confirmed.

I'm about to do this for a Kickstarter project that's 2 years late.

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oakwardly OP t1_jdhwqnc wrote

I didn't know this, I might try this if I can't persuade a refund. I asked for updates, but got only vague answers back. Thank you for the suggestion.

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808s-n-KRounds t1_jdmgpuw wrote

Be careful about doing this as you’ve explained the orders are actually shipping or have a date. This process is for actually canceled products that will never ship. Being slow isn’t breaking contract

You have a right to be unsatisfied even if you do eventually receive it, but as other comments have stated, it’s not like the product has gone silent. A breach of contract is a reason to contact your bank. Being slow when the product was originally advertised as being slow to arrive isn’t a breach of contract

If you really feel the vendor is giving you the run around, then that’s a different story, and let’s be clear, either way your experience is a bad one and you have the right to be unsatisfied with it

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