Submitted by makermods t3_126e9xh in MechanicalKeyboards
Waited year(s) for Deepwell and Metropolis r2, only to receive two commas and no periods in both, I guess GMK doesn't care about periods,
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Comments
lecorsair t1_jea73lv wrote
If it's Novelkeys, good luck to him!
ApostatePipe t1_jealzer wrote
NK not got good CS?
lecorsair t1_jecb7hm wrote
I'm also missing a key from my Metropolis set and contacted them about it, their response was a noncommittal -oh, okay- and have gone silent about it. Sent another email at the two months mark and have not heard back. Three months now since I received a flawed set, and exactly two years since I initially paid ($240) for Metropolis. Horrible customer service in my opinion.
BTW, anyone out there missing a 4$ and has an extra 3#, lets swap!
makermods OP t1_jeawszi wrote
Haha same, I presently own maybe 30 GMK sets. It’s only become an issue recently. They were showing off their new robot sorter, and I think it’s to blame.
Stratoturtle t1_je8t82t wrote
Every time I go on this sub and see faulty GMK sets idk why y’all keep buying them. I haven’t pulled the trigger on a GMK set because of this exact reason
TandUndTinnef t1_je8vaoe wrote
There's no perfect manu, there's no perfect qc.
If you can afford it and see a design you like give GMK a go, they do make really high quality keycaps. If your set is faulty somehow contact your vendor and have them send a replacement.
dsarma t1_je9ee3o wrote
It’s not so much the perfect anything, but how they react to issues. I saw that wonky space bar, and their response was that it was fine. They just spent $100 (?) on a set, and get told that this space bar that is crooked is fine, and to suck it up.
Nobody is demanding perfection. People want to have their issues addressed and fixed.
TandUndTinnef t1_je9f0q4 wrote
I'm not sure if you're referring to a specific instance but, again, that's something that's between the buyer and the vendor. A decent vendor will help the customer out.
If you buy a television and the remote doesn't work you usually don't ring up Samsung but go to your retailer and have them fix it for you.
RelativeChance t1_jea8bbp wrote
I think the warped spacebar issue might be extremely over exaggerated. I have opened like 10 gmk sets in the past year and have not run into any issues with the spacebar being warped and I only use the 7u one, it is also possible that it is just extremely rare. The people posting about it could be attributing issues with their stabilizer or switch to a "warped spacebar". Aesthetically I also don't believe you would be able to see these slight warps when it is on a keyboard.
When people have any issue with something as expensive as this they are going to be really loud about it and it will gain a lot of visibility, rightfully so, but you and the commenter two comments up have to consider that this creates a bias that makes it look like everyone is having problems with gmk when really almost no one is.
epik78 t1_je92ey6 wrote
I want to buy one just to join the grief group.
But you also should consider that hundreds of satisfied customers, don't post. But the few that get faulty products will.
JackWestsBionicArm t1_je8x2x4 wrote
You’d never buy any product, ever, from anyone, if you avoided products that have someone who posted something faulty online.
I’ve never had missing keys from my GMK sets though I’ve had one which had a damaged cap, which was replaced. If OP (or anyone who experiences this) contacts their vendor they’ll get it fixed.
kool-keys t1_je8vbhx wrote
All manufacturers mess up. I've been lucky and never had an issue with any keycap, from any manufacturer, but I see this kind of thing with everyone. GMK just have a more critical spotlight on them, and when things like this happen, because they are expensive, and people have waited two years, they make more noise about it, and you are more likely to see it. I'm not excusing them or anything... just saying that there's no more reason to not buy GMK than any other manufacturer's group buy sets, apart from wait times of course, but you have all that to worry about with others as well. GMK aren't unique in the long wait department.
darknessblades t1_je8tt4g wrote
Do you mean like one where, people are missing 1 keycap, or have duplicate ones?
Stratoturtle t1_je8udd9 wrote
This, but also I’ve seen warped space bars and warped accent keys as well
Wheannayn t1_je90hob wrote
So you would also say that you also wouldn’t jump on razer mices since they randomly die?(from what I’ve heard) Despite that they are still popular because it’s ‘good quality’.(I do not own any razer products)
Only reason to not go for it is pricing, preference, usability
TheTotalMc t1_je9l8vz wrote
Most of these sets are ordered like a year or 2 ago
Stratoturtle t1_jebb6vp wrote
Yeah, but on top of waiting 2 years would you want your product to come defective, have to deal with customer service with the vendor/manu., then wait another extended period of time for a replacement? Idk if I’m being ridiculous but 2 years is a long time to be disappointed
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ApostatePipe t1_jealvm4 wrote
Just traded my sealed Redline kit and the homie who got it found that it has two F3 keys and no 3/#
InvoluntarySoul t1_jeasprh wrote
just buy shined GMK sets on MM, you get it in a week and save money
ConcreteSnake t1_je8wnws wrote
This is pretty crazy. I’ve had over 10 GMK sets and never had a problem. If this happens to you or you are OP immediately contact the vendor you purchased from, they should be able to rectify the issue.