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david_lo-pan t1_jae8lg3 wrote

You went from their new customer 12 month promo rate to their rate that allows them to give new customers a 12 month deal. Somewhere along the line you probably agreed to the increase after 12 months.

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Glum-Literature-8837 OP t1_jaeb23t wrote

They've been my supplier for at least 4yrs, so any promo has long since expired. And unless some letter was lost in the mail or accidentally thrown away, I was never notified this increase would be coming.

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