mainegreenerep t1_j9w0vun wrote on February 24, 2023 at 11:28 PM

They will dodge until they get the AG call, then they fold. This is the way

DodgeDeBoulet OP t1_j9w32xd wrote on February 24, 2023 at 11:44 PM

The chairman's office claimed that it was a deficiency in the training of their "customer advocacy" associates.

I remain unconvinced.

mainegreenerep t1_j9wder3 wrote on February 25, 2023 at 1:00 AM

The deficiency is that there's no training, as they don't recognize Maine's right to repair unless forced

SeawolfGaming t1_j9wmbxr wrote on February 25, 2023 at 2:09 AM

Right to repair and implied warranty are two completely different things. We desperately want a Right to Repair law in our state.

mainegreenerep t1_j9wzkoq wrote on February 25, 2023 at 3:59 AM

lol, my bad. I was listening to a radio show on right to repair while typing this.

I need to not multitask or I type stupid shit.

hoowahman t1_j9y4pin wrote on February 25, 2023 at 12:21 PM

Unfortunately many companies go this route with the state of Maine law. It’s how their natural business processes evolved. I used this law a few years ago and I had to mention the law to every rep along the way. Once had a rep say I would have to pay still on a pro rated fee to fix a fridge that was 3 years old. I mention the law and said I don’t have to pay that. She apologized and like she suddenly remembered I didn’t have to.