When a customer service person shows that kind of attitude, it's because that's the attitude that's coming from above. It'll permeate the culture and is hard to get rid of once it's there. Every local tech, driver & office person other than these two service managers has been wonderful and obviously hardworking. The driver practically runs when making a delivery but still has a smile when he hands me the bill. That's something that's not just one individual; it's a company culture that won't last if people at the top don't demonstrate it themselves.

One small example of this is at my local Hannaford, the bagging is terrible. The cashiers are polite and otherwise competent but they don't know how to put groceries in a bag. Stuff is thrown in & jumbled up willy nilly. It's been this way for years. The next town over, they're all bagging experts, even the kids. Each item is perfectly placed with speedy precision. The bagging culture is ingrained at each store. It's been taught and handed down from one generation of cashiers to the next and it shows.