Majestic-Feedback541 t1_j1xetb5 wrote on December 28, 2022 at 2:41 AM

Reply to comment by theora55 in Spectrum has its head so far up it’s ass that they think I don’t have service. I didn’t lose service at all during the storm and it’s working just fine now. by Guygan

I don't understand your issue with this very generic message. There's nothing out of the ordinary or hostile about what's underlined. It seems very business proper to me.

The links and stuff, I take that as you can download whatever that is on your phone. They may be attached to every email sent out, not just this current issue.

theora55 t1_j25iqgy wrote on December 29, 2022 at 8:29 PM

I said why.
It's like when you call them, and the recording tells you, over and over, that you can get help online. But you're calling because your internet is borked.

Majestic-Feedback541 t1_j25rpb1 wrote on December 29, 2022 at 9:28 PM

Yeah.. still don't understand your issue. The internet was out, may still be out, no sure, not in your area. This email you posted is a very generic message. The links and closing of the email are probably set it be attached to every email sent out, regardless of the reason for the message.

A lot of busy business have similar messages when calling, but usually there is an option to wait on hold or receive a call when an agent/customer service rep is available. Considering the amount of customers who were/are without service, I can only imagine the call volume was/is through the roof.

They should keep customers updated on progress, but unfortunately some areas of this previous storm wreaked havoc on many things, clean up and restoration takes time. You could always request a discount of service? But you should understand that customer service rep cannot always make those things happen, and are most likely having a shitty time through this whole ordeal. Possibly being yelled at and cussed out for something they literally have no control over.