I've had it for over 12 years in York County and never had a problem with reception, dropped calls, etc. Excellent phone customer service as they're oriented to older customers, so they'll take their time if you have to call them. I believe their cell service is basically AT&T so if ATT doesn't work in your area, Consumer Cellular won't either. It's easy to tweak your plan on their website whenever your usage patterns change. I tried a dedicated hotspot from them several years ago, didn't like it, and it was no problem whatsoever to return it.