Former Auto repair owner/operator. I wanted to treat my customers the way I wanted to be treated. Talk to them, educate them on what and why I did the repairs. My problem was I was too honest, maybe didn't charge for my full time or gave away time for simple jobs that were fixed in a minute or so. Realized if the successful shops rip people off. Upselling unneeded work, or not fully doing work they claimed. Paperwork wasn't the problem. I got tired of the bureaucracy. Everyone wanted a slice of the pie. Fees to bureau of auto repair for a paper to run a business but they offered nothing in return. The fire dept inspector, water, sewer, waste disposal, etc. Instead I went to work for fortune 500 company making many times the $$$ + great benefits and pension. Best move I ever made. Former customers that I work with now, have told me they can't find a mechanic the can trust anymore. And I'm the only one I trust to work on my own vehicles.