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TheSensibleTurtle t1_j2c5pxr wrote

  1. A short acknowledgement - e.g. 'I'm really sorry to hear that.'
  2. Pause - offer a short break for them to open up (you never know how important this could be to someone)
  3. Move on with the conversation.
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NewYorkJewbag t1_j2du05k wrote

This is a perfect answer. If it’s someone you feel an emotional connection to and want to encourage them to open up, adding a remark such as “I can’t imagine how difficult that must have been” or similar. This I learned from a “death and dying” class.

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Roccet_MS t1_j2epqh7 wrote

And please don't say something similar to "oh I know how you feel because I ... "

Don't divert the discussion to yourself.

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