I work in private practice in the health care field. I've long since lost count of how many patients I've had a bad first impression of, that surprised me once I had the chance to listen to them. A big part of my intake is learning, not just what ails them, but about their work and family life, and often, just how their day has gone. Sometimes they just finished an argument with a loved one or coworker, or are just in pain. Once I get them out of pain, or give them some control of their emotional status, our interactions change and these patients often become my favorites.