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BigSpoonFullOfSnark OP t1_jdrp568 wrote

Reply to comment by UmbraNight in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Talking to the right person for 2 minutes will usually get you what you need if you have good people skills on the phone.

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