I have to schedule medical transportation (rides to doctor appointments paid for by insurance) a lot and maybe a year ago they added an automated system. Half the time it can't understand me, the other half I go through the whole process of giving it the info to schedule the ride and at the end (a whole half hour of progress) it goes, without fail, "I'm sorry, I'm having trouble processing this. Let me get you someone who can help." And I have to give all the info AGAIN to a damn live agent! It's so aggravating! I make a complaint to the agent every time because I've asked and they said they do make a report to their management when people do. They hate it too.

Oh and if you don't say anything it just hangs up, no words.

There used to be a way to skip the automated stuff by saying "other" when it asked why you were calling but they patched that out I guess because now it just doesn't do anything other than give a tiny bit of info and send you back.