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mediumokra t1_jdqpiug wrote

Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I have worked at 3 different call centers in my life and not once did I ever even SEE the CEO, much less talk to whoever it was.

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Someone called me once knowing the CEO's name and asked for him by name. I thought it was another call center rep she spoke to, but then she told me it's the CEO of the company. I told her I don't have his extension, nor do I even know who that is. YOU are the one that told me the CEO's name so how am I going to know how to transfer you to him?

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