Submitted by BigSpoonFullOfSnark t3_1227lb8 in LifeProTips
axesOfFutility t1_jdqi0uo wrote
Reply to comment by Johnny_Palmer in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
Hahaha yes, identify and isolate outliers. Or report the metric with and without them. Or add a small footnote to the metric that outliers were removed and were only 0.1% of total call volume
Viewing a single comment thread. View all comments